It onboards from what you already have.
You’ve already written the policies and answered the questions a thousand times. Your agent learns from all of it. Point it at what you have and it’s ready to answer, usually the same afternoon.
Every answer comes from a layer you control.
MySupportAgent separates your agent’s knowledge into clear layers, so you know where each answer comes from — and how to fix it later.
High-confidence details like hours, contact info, payment options, shipping rules, and return windows.
The plain-language document your agent reads in every conversation: tone, rules, policies, and escalation guidance.
Reference material like policy pages, FAQs, help docs, sizing guides, warranty pages, or published Google Docs.
Browsable categories and exact FAQ responses for the questions shoppers ask most.
You never start from a blank page.
Your agent follows a plain-language Instructions document that sets how it responds. The AI Instructions Builder drafts a first version from your store and your past tickets, and you edit from there. Adjust the tone, add a rule, and you’re done.
Instructions tell your agent how to behave. Knowledge sources give it more to reference.
Used in every conversation. Best for tone, rules, policies, escalation behavior, and important store-wide guidance.
Used as extra reference material. Best for longer pages, detailed policies, product guides, sizing charts, care instructions, and FAQs.
Turn past conversations into training material.
On Growth and Pro, CRM History Audit reviews roughly the last six months of past tickets and suggests Topics, Quick Answers, Instructions, and an evidence report — you review the suggestions and apply only what fits your store.
Some questions shouldn’t need AI at all.
Quick Answers return exact responses for your highest-volume, stable questions — ideal for things like shipping destinations, return windows, sizing basics, or warranty coverage.
Training questions, answered.
No. Instructions define how your agent behaves — tone, rules, escalation. Knowledge sources give it extra reference material, like policy pages, FAQs, or Google Docs.