Meet your store’s support assistant.
MySupportAgent is a focused AI support agent that lives on your store and answers your customers’ questions accurately, in your brand voice. It handles the routine all day long and passes anything it can’t resolve to your team, so nothing falls through.
A dedicated support page that works in three simple stages.
They ask a question.
Customers land on a support page that wears your brand and is ready to help, with no pop-ups chasing them around your site.
They get instant answers or pick a topic.
Quick Answers handle the most common questions instantly, and Topics route them to the exact answer they came for.
They slide into a full conversation.
If they need more, it becomes a full chat that answers from what it knows about your store, the way your best rep would.
Some questions don’t need AI at all.
Quick Answers deliver your most common FAQ responses instantly, accurate and on-brand, at zero AI cost. Topics guide customers down the right path for returns, shipping, sizing, or whatever they came for.
When a question needs a human, nothing slips through.
The agent makes a clean handoff, an email to your team or a ticket in your store’s CRM. Your customer is never stranded, and your team gets the full context.
Your store’s assistant, safe by design.
The agent wears your name, logo, and colors, so customers see your store’s assistant, not ours. It answers only what it knows, uses verified lookups for orders, and never invents policies, prices, or order details. When it isn’t sure, it hands off instead of guessing.
Routine questions get handled before they become tickets.
Your agent can answer simple questions, route shoppers to the right topic, and collect context before your team gets involved — fewer repetitive conversations, and a cleaner handoff when a human is needed.