Promotions & discounts

Let your agent mention offers, and help close the sale.

When shoppers are comparing options, asking about price, or hesitating before checkout, your agent can mention active promotions and, on Pro, offer an approved discount code within limits you set.

AI
AI Agent
Online now
Answers use your store’s data.
A shopper says the code WELCOME10 isn’t working; the AI Agent explains it’s for new customers only and offers a limited-time code, REPEAT15.
What the agent can do

Promotions from your store, never made up.

Mention active promotions.

When it’s relevant, the agent can tell shoppers about current automatic offers.

Growth & Pro

Validate coupon codes.

Check whether a shopper’s code is valid, and explain why it did or didn’t apply.

Growth & Pro

Offer discount codes.

A single-use, time-limited discount code within limits you control.

Pro
You stay in control

Set once, under Settings → Discount strategy.

Pick how readily your agent offers a code — No discount, Conservative, Strategic, or Generous — and approve up to five existing coupon codes, each checked against your store when you save. Set limits like the max codes per conversation. The agent never picks the code or the amount: offers come only from your approved list, and your limits are enforced on our servers.

Growth & Pro
Discount strategy
Settings → Discount strategy
No discountConservativeStrategicGenerous
Approved codes
WELCOME10
REPEAT15
1
Max per conversation
15 days
“Limited-time” after
Why it matters

A shopper asking about price, availability, shipping, or alternatives may still be deciding. A timely promotion or approved discount can help move that conversation forward, without your team stepping in.

Promotions questions, answered.

No. Promotions are pulled live from your store, and Pro discount codes follow the rules and limits you set.

Help hesitant shoppers say yes.