See how your AI Agent is performing.
Track response speed, resolution, handoffs, CSAT, top topics, and customer conversations from your dashboard. On Pro, Agent Assisted Sales shows the revenue connected to AI Agent conversations.
Know what your AI Agent is handling.
Your dashboard gives you a quick read on how many conversations the AI Agent handled, how fast it responded, how often it resolved questions, what needed a handoff, and which topics shoppers ask about most.
How quickly shoppers get a first answer.
How long conversations take to resolve.
Conversations resolved without a handoff.
How shoppers rate their experience.
Resolved, open, handed off, and closed.
What shoppers ask about most.
Find the gaps worth fixing.
Analytics show where your AI Agent is working and where it needs more store knowledge. A high handoff rate on one topic can point to a missing Quick Answer, knowledge source, or Instructions detail.
Add clearer rules or handoff guidance.
Create better Topics, Quick Answers, or knowledge sources.
Review the conversation and improve the AI Agent’s answer.
Open the conversations behind the numbers.
The Inbox lets you review read-only transcripts, conversation status, CSAT ratings, and sales indicators on conversations that led to orders.
See the revenue connected to AI Agent conversations.
On Pro, Agent Assisted Sales connects conversations to orders so you can see which AI Agent conversations were followed by a purchase, how much revenue followed, and the average order value of assisted orders.
A clear rule for crediting sales.
Attribution runs daily, so new orders appear after the next update. Only the order identifier and amount are recorded — not address or payment data.
Know what happened next.
Agent Assisted Sales measures what happened after an AI Agent conversation. The AI Agent answers questions and guides shoppers, but it does not place orders or take checkout actions for them.
Tracking & analytics questions, answered.
Your dashboard shows response speed, resolution time, automation rate, CSAT, conversation status, top topics, and conversation activity.
Turn AI Agent conversations into measurable results.
Start with dashboard analytics for response speed, resolution, handoffs, CSAT, and top topics. Upgrade to Pro when you want Agent Assisted Sales and revenue attribution.