The AI Agent built for BigCommerce stores.
MySupportAgent.ai installs in one click from the BigCommerce App Marketplace, so your AI Agent can answer from real orders, live catalog data, and your store policies. Shoppers get useful answers, and your team gets a clean email handoff when a person is needed.
A generic bot can read help docs. A BigCommerce-connected AI Agent can verify orders, read live product data, and answer from your store knowledge.
What connecting to BigCommerce unlocks.
Verified order lookups.
Order status and tracking, protected by order number plus a matching email or ZIP — the match is checked server-side.
Live product answers.
Product cards with image, price, live stock, and a product link, read from your BigCommerce catalog. Hidden and unavailable products are never surfaced.
Growth & Pro24/7 store knowledge.
Instant answers in your brand voice from your FAQs, policies, instructions, Quick Answers, and site pages.
Clean email handoff.
When a question needs a person, it collects the details and hands the conversation to your team by email.
Promotions and discounts.
Mention active promotions and validate a coupon a shopper already has; on Pro, issue single-use discount codes from a template promotion you designate.
Growth & ProInstall anywhere.
Add a hosted support page, embed it in an iframe, or drop in a floating launcher — themed to your store.
Install from the BigCommerce App Marketplace, and you’re connected.
Install from the App Marketplace.
Add MySupportAgent.ai from the BigCommerce App Marketplace in one click. No store URL to paste and no code — you land in a ready-to-configure dashboard.
Add your store knowledge.
Shape how it answers with your policies, FAQs, store facts, knowledge sources, Quick Answers, and site pages.
Add the AI Agent to your site.
Add a dedicated AI Agent page, embed it in an iframe, or launch it from your storefront. No migration or new helpdesk required.
BigCommerce questions, answered.
This page is for merchants using BigCommerce today. MySupportAgent.ai supports other platforms separately.